Last Updated: November 15, 2023
Introduction
Garden Haven ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gardenhaven.com (the "Website") or engage with our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Data
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, subscribe to our newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Website. You may be asked for, as appropriate:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (if purchasing products or services)
You may, however, visit our site anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personal identification information, except that it may prevent you from engaging in certain site-related activities.
Non-Personal Data
We may collect non-personal identification information about you whenever you interact with our Website. Non-personal identification information may include:
- Browser name
- Type of computer or device
- Technical information about your means of connection to our Website, such as operating system, Internet service provider, and similar information
- Pages visited
- Time spent on pages
- Referring site details
- Time and date of visit
- General geographic location (e.g., country or city)
How We Use Your Information
We may use the information we collect from you for the following purposes:
- To personalize your experience and deliver content and product offerings most relevant to you
- To improve our Website and services
- To process transactions and send related information including confirmations and invoices
- To administer a contest, promotion, survey or other site feature
- To send periodic emails regarding your account, products, services, or other information
- To follow up with you after correspondence (live chat, email, or phone inquiries)
- To comply with legal obligations
- To protect against fraudulent, unauthorized, or illegal activity
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
We use the following types of cookies:
- Essential Cookies: Necessary for the operation of our Website.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website.
- Functionality Cookies: Used to recognize you when you return to our Website.
- Targeting Cookies: Record your visit to our Website, the pages you have visited, and the links you have followed.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
Third-Party Use of Cookies
Some content or applications on the Website are served by third parties, including advertisers, content providers, and analytics providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information about your online activities over time and across different websites and other online services.
We use the following third-party services that may use cookies:
- Google Analytics
- Facebook Pixel
- Social media plugins
How We Share Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.
We may disclose your personal information in the following situations:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Business Transfers: If we or our subsidiaries are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Protection of Rights: We may disclose your information to protect our rights, privacy, safety or property, and/or that of you or others.
Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your data transmitted to our Website. Any transmission of personal information is at your own risk.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you would like to exercise any of these rights, please contact us using the contact information provided below.
California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights. To learn more about these rights and how to exercise them, please refer to our California Privacy Notice, which is incorporated into this Privacy Policy.
European Economic Area Residents
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.
Children's Privacy
Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.
Links to Other Websites
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [email protected]
- By phone: +44 6880 475060
- By mail: Flat 49 Linda Lights Sofiabury M20 1BT, United Kingdom